Training Coaching Consulting
Success Stories

Dealing with Complains

Date:2013-11-05 23:26:17 Data:1318

Customer Background:The client is currently the world's largest resort chain, a worldwide total of 30 countries on five continents and more than 80 resorts, its striking 5T mark has been around the most beautiful corner of the world. Only in the Asia-Pacific region, it has nine Resorts. It is to convey a simple, happy, sunshine getaway ideas, to provide you with an all-inclusive, everything, freedom of choice, exquisite luxury perfect holiday, advocate the harmonious coexistence of man and nature lifestyle.

Programs:

1.   Dealing with Complaints from Customers

2.   One on One Presentation and Conference Coaching Skills

 

Duration:

1.   1 Day

2.   Total 30hrs and 2hrs per session

 

Pre-course Needs Analysis:

1.   Dealing with Complaints from Customers

Try to understand the expectation and requirement of the organization and students through pre-course survey. Especially to understand the complaints from customers that would help to maximize the benefits of the training.

 

2.   One on One Presentation and Conference Coaching Skills

The Financial Manager required improving her business Skills as she needs to communicate with her colleague in English.  Such as conference call and presentation skills.

 

Teaching Methods:
Case analysis, video, small group discussion



From:Vcareer